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BOOKING CONDITIONS 

Last updated: October 2025

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1. Eligibility
All participants must be at least 18 years of age to book or participate in any services provided by Isabela Cojocaru P.F.A., operating under the brand Neten Center (Romania CUI 50765743, official business address: Oituz 90, Constanța, Romania).

 

2. Scope of Services
These Booking Conditions apply to all services offered by Neten Center, including coaching, digital courses, workshops, educational resources, and retreats. Bookings are accepted only upon written confirmation from Neten Center.

 

3. Deposits and Payment

  • Bookings made more than 30 days in advance require a 50% deposit. Bookings made less than 30 days in advance require full payment at the time of booking.

  • The remaining balance (if any) must be paid no later than 30 days before the service start date.

  • Payments are accepted only via Stripe in EURO. Bank transfers may be accepted by prior written agreement.

  • Deposits are non-refundable and non-transferable, except as explicitly stated herein.

 

4. Refunds and Cancellations

  • Cancellation by Neten Center: Neten Center reserves the right to cancel or modify any service due to force majeure, safety concerns, or breaches of this Agreement. In such cases, payments (excluding non-refundable deposits) may be credited toward a future program at Neten Center’s discretion.

  • Cancellation by Participant – In-Person Services: Deposits are strictly non-refundable. Full payments made for in-person services are non-refundable. Written cancellation notice is required via email to contact@netenbiri.com.

  • Cancellation by Participant – Online Services: Cancellation or rescheduling must be made at least 48 hours in advance. Missed or late cancellations are subject to full session cost charges.

 

5. Retreats – Special Terms  

  • Deposits are non-refundable and required to secure a spot.

  • Full balance is due 90 days before the retreat start date.

  • Cancellations submitted after the balance due date but at least 30 days before the start date will be eligible for 50% refund of the total amount paid, less the deposit.

  • Cancellations within 29 days of the retreat are non-refundable.

  • Refunds, when allowed, incur a 23% processing fee.

  • Neten Center reserves the right to cancel retreats due to insufficient enrollment, in which case all payments except deposits will be refunded.

 

6. Alterations by Neten Center
Neten Center may modify services, schedules, or itineraries at its discretion for safety, operational, or force majeure reasons. Significant changes will be communicated as soon as reasonably possible. Refunds or compensation are provided only at Neten Center’s discretion.

 

7. Unused Services
No refund, credit, or compensation is provided for partially used or missed services, early departure, or failure to attend due to illness, travel, or personal reasons.

 

8. Health and Medical Conditions
Participants must disclose any relevant medical conditions at booking. Neten Center is not responsible for providing medical care. Participants are responsible for their own health, medical care, and travel insurance. Neten Center may deny participation at its discretion if a participant’s condition poses a risk to themselves or others.

 

9. Denial or Termination of Participation
Neten Center reserves the right to refuse or terminate participation for behavior deemed unsafe, illegal, or disruptive. In such cases, no refund will be issued.

 

10. Liability and Responsibility

  • Neten Center is not responsible for lost, stolen, or damaged personal belongings.

  • Participants are responsible for their own travel, visas, and associated costs, including airfare and insurance.

  • Neten Center is not liable for third-party service failures (e.g., hotels, transport providers).

 

11. Complaints and Claims
All claims must be submitted in writing via email to contact@netenbiri.com within 30 days after service completion, with supporting documentation. Claims submitted after this period will not be considered.

 

12. Governing Law and Jurisdiction
These Booking Conditions are governed by Romanian law, with Portuguese law referenced where applicable for services provided in Portugal. Any disputes shall be resolved in the Romanian courts, unless mandatory law in Portugal applies.

 

13. Consent
By booking a service with Neten Center, participants consent to these terms and agree to comply fully with the provisions herein.

 

14. Contact Information
For questions or cancellations, email: contact@netenbiri.com

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T&C IR
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