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PRIVACY POLICY

 

Last updated: October 2025

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1. Introduction

This Privacy Policy explains how Isabela Cojocaru P.F.A., operating under the brand Neten Center (“we,” “our,” or “us”), collects, processes, and protects personal data obtained from visitors and clients (“you”) through our website and related online services.
We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the ePrivacy Directive (2002/58/EC), and applicable national laws of Romania and Portugal.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

 

2. Scope of Application

This Policy applies to all personal data collected in connection with the provision of:

  • Online coaching services,

  • Digital courses, workshops, and related educational resources, and

  • Communication via newsletters and contact and intake forms.

Retreats are not currently included within the scope of this Privacy Policy and will be governed by a separate document, should such services be offered in the future.

This Policy applies to business-to-consumer (B2C) relationships within the European Union and internationally.

 

3. Data Controller

The Data Controller responsible for processing your personal data is:

Isabela Cojocaru P.F.A. (Neten Center)
Registered Address: Str. Oituz 90, Constanța, Romania
Email: contact@netenbiri.com

For data protection purposes, operations conducted in Portugal are carried out under the supervision of the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) and, where applicable, in cooperation with the Portuguese National Data Protection Commission (CNPD).

 

4. Categories of Personal Data Collected

We may collect and process the following types of personal data:

  • Identification data: full name, email address, country of residence.

  • Payment data: processed exclusively via Stripe, our secure payment processor. We do not store or have access to full payment card details.

  • Communication data: information provided through contact forms, email correspondence, or customer support interactions.

  • Newsletter data: email address and consent preferences when subscribing to newsletters or updates.

  • Technical data: IP address, browser type, operating system, time zone, and other automatically collected data via cookies (see Section 9).

We do not intentionally collect sensitive personal data (e.g., health, race, religion, or sexual orientation).

 

5. Purpose and Legal Basis for Processing

We process your personal data in accordance with Article 6 of the GDPR for the following purposes:

  • Performance of a contract (Art. 6(1)(b)): to provide coaching sessions, courses, and workshops you purchase or request.

  • Consent (Art. 6(1)(a)): to send newsletters or marketing communications when you voluntarily subscribe.

  • Legitimate interests (Art. 6(1)(f)): to maintain our website, improve services, and ensure the security of our digital infrastructure.

  • Legal obligation (Art. 6(1)(c)): to comply with accounting, taxation, and recordkeeping duties under Romanian and EU law.

 

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Specifically:

  • Client data: retained for the duration of the contractual relationship and for up to 5 years thereafter.

  • Newsletter data: retained until you withdraw your consent or unsubscribe.

  • Payment data: retained in accordance with Stripe’s data retention policies and relevant accounting regulations.

Upon expiry of the retention period, data is securely deleted or anonymized.

 

7. Data Transfers

All personal data is stored and processed within the European Economic Area (EEA).
In cases where third-party services transfer data outside the EEA (e.g., Stripe), such transfers are conducted in accordance with Chapter V of the GDPR, using adequacy decisions, standard contractual clauses, or other lawful safeguards.

 

8. Data Sharing

We do not sell, rent, or trade your personal data.
We may share limited information with:

  • Stripe Payments Europe, Ltd. – for payment processing.

  • Email service providers – for newsletter distribution.

  • Website hosting and IT support providers – for secure operation of our site.

All third-party processors are contractually bound by GDPR-compliant data protection agreements.

 

9. Cookies and Tracking Technologies

We use cookies to ensure proper website functionality, improve user experience, and analyze traffic patterns.

Types of cookies used:

  • Essential cookies – required for basic site operation.

  • Analytical cookies – to understand how users interact with our site.

  • Preference cookies – to remember language and settings.

You may disable cookies at any time through your browser settings.
Further details are available in our Cookie Policy.

 

10. Your Rights under GDPR

You have the following rights regarding your personal data:

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  • Access – to obtain confirmation of whether we hold your data.

  • Rectification – to request correction of inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”) – to request deletion where data is no longer necessary.

  • Restriction of Processing – to limit how we process your data under certain conditions.

  • Data Portability – to request transfer of your data in a structured, commonly used format.

  • Objection – to object to processing based on legitimate interests or direct marketing.

  • Withdrawal of Consent – to withdraw previously granted consent at any time.

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To exercise your rights, contact us at contact@netenbiri.com. We will respond within 30 days as required by Article 12 of the GDPR.

 

 

11. Data Security

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data, including encryption, secure server environments, and access controls. However, while we apply all reasonable security safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection against unauthorized access or misuse.

 

 

12. Newsletter and Communications

If you subscribe to our newsletter, your email address will be used to send you updates, event notices, and relevant content. You may unsubscribe at any time using the “Unsubscribe” link in our emails. We rely on your explicit consent to send such communications in accordance with Article 6(1)(a) GDPR and Directive 2002/58/EC.

 

 

13. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Continued use of our services following publication of changes constitutes acceptance of the updated Policy.

 

 

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Romania. Any dispute arising in connection with this Policy shall fall under the exclusive jurisdiction of the Romanian courts, with due consideration to applicable EU consumer protection regulations and Portuguese residence or operation laws where relevant.

 

 

15. Contact Information​

If you have any questions, concerns, or data protection requests, please contact us at:
Email: contact@netenbiri.com
Registered Business Address: Str. Oituz 90, Constanța, Romania
Operational Base: Portugal

If you are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority, including:

  • Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP)

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