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Last updated: October 2025

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1. Legal Entity and Scope

These Terms and Conditions (“Terms”) govern the use of all services, digital products, and educational materials provided by Isabela Cojocaru P.F.A., a sole proprietorship registered in Romania under applicable Romanian law, operating under the brand Neten Center (“the Provider”, “we”, “us”, or “our”).

Our principal place of business is in Romania, and certain services may also be administered from Portugal and/or Costa Rica. All activities are conducted in full compliance with the laws of Romania and applicable European Union regulations.

These Terms apply to all individual clients and consumers (“Client”, “you”, or “your”) who purchase or use our coaching sessions, online courses, workshops, programs or related educational resources.

By purchasing, registering for, or accessing any of our services or materials, you agree to be bound by these Terms.

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2. Services

The Provider offers online coaching sessions, digital courses, workshops, custom programs, retreats and related educational resources. The Provider reserves the right to modify, suspend, or discontinue any service or product at any time without prior notice, provided such modification does not affect rights already acquired by the Client.

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3. Contract Formation

A binding contract between the Provider and the Client is concluded when the Client completes a purchase, enrollment, or registration process and receives an electronic confirmation of acceptance from the Provider. All contracts are deemed to be entered into under Romanian law, irrespective of the Client’s country of residence.

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4. Prices and Payments

All prices are listed in Euros (EUR) unless otherwise specified and include any taxes required by law. Payments are processed via Stripe, and any applicable processing fees will be added to the total amount. Payments must be made in full at the time of purchase or according to the payment schedule stated during booking. Services will not be provided until payment has been successfully received. We use third-party payment processors that comply with EU financial and data protection regulations. We do not store or have access to your full payment information.

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5. Right of Withdrawal (EU Consumers)

In accordance with Directive (EU) 2011/83 on Consumer Rights, you have the right to withdraw from a contract concluded online within 14 days without giving any reason.

To exercise the right of withdrawal, you must notify the Provider in writing (e.g., by email) of your decision to withdraw before the 14-day period expires.

Exceptions:
You acknowledge and expressly agree that your right of withdrawal is waived once:

• You have accessed or begun downloading digital content that is not supplied on a tangible medium, and you have given prior consent to begin delivery before the withdrawal period expires; or

• The coaching program or workshop has been already started and performed with your consent before the end of the withdrawal period.

If you withdraw within the legal timeframe and the conditions above do not apply, you will receive a full refund within 14 days of your written notice, using the same payment method as the original transaction except for all payment processing fees.

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6. Service Delivery

Digital content and services are delivered electronically via secure online platforms. Coaching sessions and workshops may be conducted via video conferencing or other digital communication tools. The Provider is not responsible for interruptions, delays, or technical issues caused by the Client’s internet connection or hardware.

 

7. Intellectual Property

All materials, content, recordings, and documents provided by the Provider are protected by copyright and intellectual property law.

The Client is granted a personal, non-transferable, non-exclusive license to use such materials for private, non-commercial purposes only.

Reproduction, distribution, resale, or public display of any material without written permission from the Provider is strictly prohibited.

 

8. Disclaimer of Warranties

All services and materials are provided “as is.”
The Provider does not guarantee any specific outcomes, results, or achievements arising from participation in coaching, workshops, or courses.

The services offered are educational and self-developmental in nature and do not constitute medical, psychological, or legal advice. Clients are solely responsible for their own decisions, actions, and results.

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9. Limitation of Liability

To the fullest extent permitted by law, the Provider shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services or materials. The Provider’s total aggregate liability for any claim related to the services shall not exceed the amount paid by the Client for that specific service.

Nothing in these Terms shall exclude or limit liability where prohibited by applicable law, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

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10. Data Protection

All personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

The Provider’s separate Privacy Policy outlines how personal data is collected, processed, and protected. By using our services, you acknowledge and accept the terms of the Privacy Policy.

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11. Governing Law and Jurisdiction

These Terms and all contracts arising from them are governed by and interpreted in accordance with the laws of Romania, without prejudice to any mandatory consumer protection provisions applicable in the Client’s country of residence. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Romania.

Notwithstanding the above, the Provider operates from within the European Union and ensures compliance with EU consumer protection standards, including the possibility of online dispute resolution via the European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr.

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12. Amendments

The Provider reserves the right to amend these Terms at any time to reflect legal, regulatory, or operational changes. The current version will always be available on our website, and any material modifications will apply only to contracts concluded after the date of publication.

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13. Contact Information

For questions or complaints regarding these Terms or any service provided, please contact:

Isabela Cojocaru P.F.A.
Operating as Neten Center
Registered in Romania
Email:  contact@netenbiri.com
Operating also from Portugal, within the European Union

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14. Severability

If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

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15. Entire Agreement

These Terms constitute the entire agreement between the Provider and the Client concerning the subject matter hereof and supersede all prior oral or written understandings or agreements.

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